This Privacy Policy explains how Hive Glyph, operated by Ekayasa in Bali, Indonesia, collects, uses, and protects personal information when you visit hiveglyph.com, create an account, place an order, download a product, or contact us.
1. Who we are
Hive Glyph is an independent digital marketplace operated by Ekayasa in Bali, Indonesia. For privacy questions or requests, contact hello@hiveglyph.com.
2. Information we collect
We collect information that you provide when creating an account, placing an order, requesting support, or contacting us. This may include your name, email address, billing details, order information, purchased license, and the content of your message.
The website may also record limited technical information needed to operate and protect the service, such as IP address, browser information, account activity, order status, and download-access records.
3. How we use information
We use personal information to operate customer accounts, process orders, confirm payments, provide eligible downloads, issue invoices or license records, answer support requests, prevent fraud or misuse, maintain website security, and comply with legal and accounting obligations.
Hive Glyph does not sell or rent personal information.
4. Payments
Payments are processed through PayPal. Where PayPal offers card payment, card details are submitted to and processed by PayPal. Hive Glyph does not receive or store complete payment-card numbers. PayPal processes information under its own privacy policy and terms.
5. WooCommerce and essential cookies
Hive Glyph uses WooCommerce to operate its catalog, customer accounts, cart, checkout, orders, and digital-download access. Essential cookies may be used to keep the cart working, maintain a signed-in session, support checkout, remember necessary preferences, and protect the website. These cookies are required for requested store functions.
6. Contact messages
Messages submitted through the contact form are sent to Hive Glyph by email. The form is not designed to create a permanent public record of the message. We use the information to respond to the request and retain correspondence only as long as reasonably necessary for support, business records, dispute handling, or legal obligations.
7. Sharing information
We share information only when reasonably necessary to operate the store, process payments, deliver a requested service, comply with law, protect users or the website, or obtain professional services. This may include PayPal, hosting and infrastructure providers, email delivery providers, and professional advisers. These parties may process information under their own terms or service agreements.
8. Data retention
We keep order, payment-reference, invoice, and license records for as long as reasonably necessary to provide purchase records and satisfy applicable tax, accounting, contractual, and legal requirements. Account information is retained while the account remains active or while it is needed for legitimate business or legal purposes. Security and download-access records are retained only as long as reasonably necessary to prevent abuse, investigate incidents, and operate the service.
9. Security
We use reasonable technical and organizational safeguards intended to protect personal information and digital purchases. No online service can guarantee absolute security. Please use a strong password and contact us promptly if you believe your account or download access has been compromised.
10. International processing
Hive Glyph serves customers internationally. Service providers may process information in countries other than your own. Where required, we take reasonable steps to use providers and arrangements that protect personal information under applicable law.
11. Your rights and choices
Depending on applicable law, you may request access to, correction of, deletion of, restriction of, or a copy of personal information associated with you. We may need to verify your identity and may retain records that must be kept for legal, accounting, security, fraud-prevention, or contractual reasons.
Send privacy requests to hello@hiveglyph.com. We will respond within a reasonable period required by applicable law.
12. Changes to this policy
We may update this policy when our services, providers, or legal obligations change. The Last updated date shown above identifies the current version.